Karmactive Staff
Consumers who use Oribe Serene Scalp Densifying Shampoo should review this safety alert and check their bottles today. Kao USA has issued a voluntary recall of specific lots of the product. Only the lots listed below are part of this recall, so bottles that do not match the size, UPC, and lot combinations in this notice are not included.
Affected products and lot codes
The 8.5 fl oz bottle with UPC 840035231242 is affected only in lot YR010556. The 33.8 fl oz bottle with UPC 840035231273 is affected in lots YR010566 and YR010576. The affected products were manufactured between February 21 and February 26, 2026.
The lot code is located on the bottom rim of the bottle. Check both the UPC on the label and the lot code on the rim, because a matching bottle size alone does not identify an affected product. Readers who are unsure whether a bottle is covered should compare both details with the lists in this notice before deciding what to do.
Health information
This notice does not confirm that anyone has become ill, and it should not be read as a diagnosis of any condition. Anyone who experiences symptoms after using the product should seek clinical advice. Anyone with questions about their own health should raise them with a clinician, who can review the individual circumstances.
What to do if you own an affected bottle
If a bottle matches one of the affected products, stop using it. Keep the bottle rather than discarding it. Contact the retailer where the product was purchased or Kao USA for guidance on the recall. These steps are parallel rather than a sequence, so stopping use and contacting the retailer or Kao USA can both be done at once.
Any adverse event you believe is connected to the product can be reported through the FDA MedWatch program.
Questions about a specific bottle can be directed to the retailer or to Kao USA. Bottles that do not match the listed size, UPC, and lot combinations are not covered by this notice.
Further guidance on this recall is to be sought from Kao USA or from the retailer where the product was purchased.
