Sunita Somvanshi
Updated: 10:25 AM AEST — Services restored; some payments/settlements may process after the maintenance window.
If your card failed at the checkout or you couldn’t move rent money this morning, here’s what happened with Commonwealth Bank’s scheduled maintenance and current status.
What’s Working vs. Limited Right Now
CommBank completed its planned maintenance that ran during the scheduled window of approximately 12:00 AM to 9:00 AM AEST on Saturday. While all services are now available, customers should be aware that scheduled payments and merchant settlements may be processed after the maintenance window.
| Working | Limited/Unavailable During Outage |
| ✓ Credit cards (normal function) | ✗ CommBank app payments/transfers |
| ✓ Debit cards (possible lower limits) | ✗ NetBank and phone banking |
| ✓ Merchant EFTPOS/online payments (lower limits may apply to CommBank debit cards) | ✗ International money transfers |
| ✓ Travel Money Card (spend/withdraw) | ✗ Travel Money Card top-ups from CommBank accounts |
| ✗ CommBiz and CommBiz Mobile |
Note: While the bank stated credit cards and merchant EFTPOS were available during maintenance, some customers reported experiencing card declines at checkouts.
Why It Happened
CommBank scheduled maintenance for “approximately 12:00 AM–9:00 AM AEST” on Saturday. This maintenance window affected multiple banking services with restoration occurring after the maintenance window. The bank has confirmed that all services are now available, though some scheduled payments and merchant settlements may be processed after the maintenance window.
Banking Without Hassle
CommBank notifies customers of planned maintenance windows in advance via the banking app and social media. The bank advises to “Make any transfers or bill payments ahead of the maintenance window” to help avoid disruption to your banking needs.
Watch Out for Scammers
CommBank warns that scammers often try to exploit service disruptions. The bank will never ask for passwords, PINs, or send login links via email or SMS. If you receive suspicious communications claiming to be from CommBank:
- Verify payment instructions through trusted channels
- Contact the bank immediately if you suspect fraudulent activity
- For guidance on scam prevention, visit CommBank’s security resources
Quick Questions
Q: Why was CommBank down today?
A: CommBank conducted planned maintenance between approximately 12:00 AM and 9:00 AM AEST on Saturday.
Q: When will all services be fully operational?
A: All CommBank banking services are now available, though some scheduled payments and merchant settlements may be processed after the maintenance window.
Q: Were debit and credit cards working?
A: Credit cards were reported by the bank as functioning normally, though some individual card declines were reported by customers during the outage. Debit cards remained usable but may have had lower transaction limits applied.
Q: Why is my scheduled payment delayed?
A: Scheduled payments and merchant settlements may be processed after the maintenance window.
Q: How can I avoid scams after a bank outage?
A: Be vigilant of unsolicited communications. CommBank will never request passwords or PINs via email or SMS. Verify instructions through official channels.
Bottom Line
A planned maintenance window led to limited or unavailable CommBank services during the scheduled window, with restoration after the window. Scheduled payments and merchant settlements may be processed after the maintenance window. The bank’s official guidance covers which services were affected, current availability, and security precautions for customers.
