Karmactive Team
Cadillac owners of the much-touted Lyriq electric SUV are facing a troubling safety issue: their massive dashboard screens can suddenly go blank while driving. General Motors has issued a recall for 41,376 Lyriqs from model years 2023 and 2024 in the United States.
The problem affects the Lyriq’s signature 33-inch curved display that stretches across the dashboard. When this screen fails, drivers instantly lose access to crucial information – speedometer readings, warning lights, and the rearview camera disappear. Imagine driving at highway speeds and suddenly not knowing how fast you’re going or having your backup camera cut out while reversing in a crowded parking lot.
“The vast majority of these incidents occurred in 2023-2024 model year vehicles equipped with video display control modules that are not updated to the current software version,” GM noted in its investigation findings. The company identified 1,209 unique vehicles with reported display malfunctions between August 2022 and April 2025.
This isn’t just an inconvenience – it’s a serious safety concern. Modern EVs like the Lyriq have replaced traditional mechanical gauges with digital displays, meaning when the screen fails, drivers lose access to federally mandated safety features.
Why is this happening? The root cause is a software glitch in the video display control module. GM estimates only about 3% of the recalled vehicles – roughly 1,241 SUVs – actually have the defect, but all 41,376 vehicles need the update to prevent potential problems.
The fix is relatively simple: a software update. Owners have two options to get their vehicles fixed. If you’ve accepted GM’s digital services terms, you can receive the update remotely over-the-air – similar to updating your smartphone. No dealership visit needed. If you haven’t opted in for digital services, you’ll need to visit a Cadillac dealer where technicians will install the software update free of charge.
The issue first surfaced when the National Highway Traffic Safety Administration (NHTSA) initiated an inquiry in February 2025 following customer complaints. GM began its formal investigation in March, and by May 22, the company’s Safety Field Action Decision Authority decided a recall was necessary.
For concerned Lyriq owners wondering if their vehicle is affected, the recall covers:
- 2023 Lyriqs produced between March 2022 and February 2023 (3,318 vehicles)
- 2024 Lyriqs manufactured between January 2023 and September 2024 (38,058 vehicles)
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The recall is identified by NHTSA campaign number 25V-356 and GM recall number N252500680. Dealers were notified about the recall on May 29, and Cadillac plans to begin mailing notification letters to owners by July 14, 2025.
Importantly, GM has stated they aren’t aware of any accidents or injuries related to this screen issue – a small comfort for owners experiencing the problem.
Owners with questions can contact Cadillac customer service at 1-800-333-4223 or check their vehicle’s status using the NHTSA website at www.nhtsa.gov.
This recall highlights a significant shift in automotive technology. As cars become increasingly software-defined, with digital displays replacing mechanical instruments, software-related recalls are becoming more common. The days of simple mechanical recalls are giving way to complex software fixes – fortunately, many can now be resolved without a trip to the dealer, showing both the challenges and benefits of our increasingly digital vehicles.
