Eight Black Shuttle Closes: Year-Long Wait for Voucher Refunds

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Eight Black Airport Shuttle abruptly closed on June 13, leaving hundreds of customers with unusable vouchers worth $32 each.

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The Longmont-based company cited a "perfect storm" of rising insurance premiums, increased airport fees, and steep capital costs as reasons for the shutdown.

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Owner Simon Chen apologized days after the closure for not initially addressing what would happen to customers' prepaid vouchers.

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Customers who purchased vouchers as recently as May 2025 are now left wondering if and when they'll get their money back.

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One customer from Phoenix told local media: "They owe me $150. They just closed down. They don't answer their phone."

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How would you feel if a company you trusted suddenly disappeared with your money?

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Chen has promised to refund "every single customer," but warned the process could take up to 12 months to complete.

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Those who bought vouchers most recently will be prioritized for refunds, according to the company's statement.

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The Better Business Bureau recommends customers dispute charges with credit card companies, contact the Attorney General's office, or file a formal BBB complaint.

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