NHS App Replacing 50M Letters to Save £200M: Digital Push to Cut 8M Missed Appointments

The NHS is swapping paper letters for digital messages through its app. Patients will now receive appointment reminders, screening invitations, and test results directly on their phones instead of waiting weeks for letters in the mail. Until now, the NHS has relied heavily on postal mail, sending at least 50 million letters to patients every year. This traditional system has led to delays, with letters sometimes arriving after appointments, and contributed to missed appointments. The £50 million investment in the app aims to save £200 million over three years by cutting costs on printing, postage, and staff time spent on … Continue reading NHS App Replacing 50M Letters to Save £200M: Digital Push to Cut 8M Missed Appointments