On Thursday, May 15, 2025, NAB customers across Australia couldn’t access their accounts when digital banking platforms failed at around 2 pm AEDT. DownDetector recorded a massive spike in user reports, with 55 percent specifically citing online banking failures, 40 percent reporting login problems, and 4 percent experiencing account balance errors. The technical failure affected NAB’s mobile application, internet banking platform, and NAB Connect business services. Beyond digital channels, card payments through EFTPOS terminals and ATM cash withdrawals also stopped working, creating a complete payment system lockdown for customers nationwide. NAB acknowledged the crisis on its official X account: “We’re … Continue reading NAB Outage Hits 55% of Customers: Mobile, Web & ATM Systems Crash at 2 PM AEDT