HSBC UK customers couldn’t access their accounts on August 27, 2025, after a service outage hit digital banking channels. The disruption began around 11:00 BST, affecting the mobile app, online banking, and First Direct platforms. Users encountered “err03” error codes or messages stating their information wasn’t available. According to outage tracker Downdetector, over 4,000 reports were logged within an hour of the disruption beginning. The timing created complications for customers with midweek payments scheduled. HSBC serves over 14.5 million active UK customers and 600,000 business customers, many of whom rely on digital access following the closure of 114 UK branches … Continue reading HSBC Digital Banking Crash Locks Out 14.5M Customers for 5 Hours as UK Banks Hit 803 Hours of Outages